1. Introduction
Family Orthodontics by Dr. Adam Benham (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal and health information. This Text Messaging Privacy Policy explains how we use, protect, and manage information collected through text message communications.
By providing your mobile phone number and consenting to receive text messages, you agree to the terms of this policy and our general Privacy Policy (www.benhamfamilyortho.com).
2. Purpose of Text Messages
We may send you text messages for the following purposes:
- Appointment reminders, confirmations, or rescheduling
• Treatment follow-ups or instructions
• Administrative or billing notifications
• General office information, such as holiday hours or service updates
• Secure links to patient forms or portals
We will not send promotional or marketing text messages without your express consent.
3. Information We Collect
When you participate in text messaging with our office, we may collect:
• Your mobile phone number
• Your name and basic contact information
• The content of your messages to and from our office
• Timestamps of message delivery or receipt
If your messages contain Protected Health Information (PHI), we handle this information in compliance with HIPAA.
4. Consent to Text Messages
By providing your mobile number to our office, you consent to receive text messages related to your care. You may opt out at any time by replying “STOP” to any text message. After opting out, you will no longer receive text messages, but you may continue to receive phone calls or emails as needed.
5. Message and Data Rates
Message and data rates may apply depending on your mobile carrier. You are responsible for any charges from your carrier associated with receiving text messages from us.
6. Privacy and Security
While we take steps to protect your privacy, standard text messaging is not a fully secure method of communication.
• Do not send sensitive health information or financial details via regular text message.
• For secure communication, use our encrypted patient portal or contact our office directly at (469) 400-0124.
7. Information Sharing
We do not sell or share your text messaging information with third parties for marketing purposes. We may share limited data only as necessary with:
• Our HIPAA-compliant text messaging service providers
• Legal or regulatory authorities when required by law
8. Data Retention
We retain text message records only as long as necessary for legitimate business or compliance purposes. All data is stored securely and deleted according to our retention schedule and HIPAA regulations.
9. Your Rights
You have the right to:
• Access or request copies of any health-related communications
• Request corrections to your contact information
• Withdraw consent for text message communication at any time
To exercise your rights, contact our office at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (469) 400-0124.
10. Contact Us
If you have questions about this Text Messaging Privacy Policy, please contact:
Family Orthodontics by Dr. Adam Benham
4060 Legacy Drive, Suite 303
Frisco, TX 75034
Phone: (469) 400-0124
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.benhamfamilyortho.com